LOVEALL DESIGN CO.
"Let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven." - Matthew 5:16 © 2022, LDC

FREQUENTLY ASKED QUESTIONS

Finding answers can be hard with so many products available. We have provided a detailed list of FAQS that we recieve about our products and processes. If you do not find the answer you are looking for, please email us at hello@lovealldesign.co

ORDERS + SHIPPING

CAN I CANCEL OR MODIFY MY ORDER?

Once an order is placed, it is only able to be cancelled and refunded full amount within 24 hours of purchasing. Modifications are only available for hand-painted items before they are shipped.

CAN I CANCEL OR MODIFY MY ORDER?

Once an order is placed, it is only able to be cancelled within 24 hours of purchasing to recieve a full refund.  Modifications are only available for hand-painted items before they are shipped.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Orders are processed and delivered Monday through Friday, expluding holidays. Due to the nature of shop and hand-painted goods, processing times will vary. To estimate when you will receive your order, calculate the processing times below along with the time it takes to ship (see shipping methods below). If you need to ensure to get your order by a certain date, please email us regarding the situation and we will do everything we can to get it to you on time.

Ready made shop items (stickers, prints, enamel pins, embroidered patches, and mugs):

Ready made items will ship off in 1-4 (up to 7 during holiday season Nov-Dec) business days. Shipping time will take about 2-5 days, depending on the shipping method you choose at checkout.  Please keep in mind that Saturdays and Sundays do not count as business days.

*If ready made shop items are bought in the same order as a custom made item or pre-order item, those ready made items will ship along with the rest of the order; thus, if you want those ready made items to ship sooner, you will need to place two separate orders to cover shipping of two packages.

Made to Order items (phone cases, tumblers, Bibles, journals, grad cap toppers):

Depending on the nature of the custom item, the process time will vary:

  • Phone Cases: 3-7 business days
  • Tumblers: 2-5 business days
  • Bibles:
    • Ready Made: 1-3 business days
    • Semi-Custom: 2-5 business days
    • Fully Custom: 3-5 weeks
  • Journals:
    • Ready Made: 1-3 business days
    • Semi-Custom: 2-5 business days
  • Grad Cap Toppers: Minimum of 4-5 weeks (depending on season)

*Please note that some orders may ship in different packages. For example, if you order a tumbler and an enamel pin, you will receive two separate packages.

WILL MY ENTIRE ORDER SHIP TOGETHER?

If ready made shop items are bought in the same order as a custom made item or pre-order item, those ready made items will ship along with the rest of the order; thus, if you want those ready made items to ship sooner, you will need to place two separate orders to cover shipping of two packages.

Phone cases and tumblers will ship separately due to them being shipped directly from our manufacturers. 

If you have any questions regarding the status of your order, please contact us at hello@lovealldesign.co and a member of our team will get back to you shortly.

HOW MUCH DOES SHIPPING COST?

Shipping rates are calculated based on the order total and the destination address. Shipping prices will vary. 

WHAT SHIPPING METHODS DO YOU OFFER?

We offer a wide variety of shipping methods for you to choose from. Please read the following below to

Domestic Shipping:

  • USPS Media  (2-8 business days – this is the cheapest and longest shipping method. Delays are a common occurrence. We offer this method to offer cheaper shipping options, but we are not responsible for any delays or lost packages. We HIGHLY suggest not choosing this option for valuable items such as Hand-painted Goods (Bibles, Journals, and Grad Caps).
  • USPS First Class (2-5 business days – no insurance coverage)
  • USPS Priority (2-3 business days – up to $75 insurance coverage by USPS if lost or damaged in transit)
  • USPS Priority Express (1-2 business days – up to $150 insurance)
DO YOU OFFER INTERNATIONAL SHIPPING?

We offer USPS International shipping methods across the globe. Loveall Design Co. is not responsbile for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to custom delays.

  • USPS International Economy (7-21 business days)
  • USPS Priority Mail Internatoinal (6-10 business days)
HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?
Please report any damaged or missing items to hello@lovealldesign.co within 7 days of delivery.
WHAT SHOULD I DO IF MY PACKAGE IS LOST?

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or USPS facility.
3. Contact our team at hello@lovealldesign.co and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Loveall Design Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

RETURNS + EXCHANGES

WHAT IS YOUR RETURN POLICY?

Ready made shop items (stickers, prints, enamel pins, embroidered patches, and mugs) may be returned if:

– The order is new and unused.

– The order is returned within 7 days of receiving the item.

– The order was not purchased on final sale.

Made to order items (phone cases, tumblers, bibles, journals, grad cap toppers) may be returned if:

– Phone cases and Tumblers are all made to order. There is a $13 fee (+shipping) to exchange the size of a Phone Case.  Full returns are available only for damaged phone cases and tumblers due to quality issue – not for personal damage to the items.

– Due to the nature of custom painted goods being made for each order, they are non-refundable. Exceptions for a full or partial refund may be:

– The sketching or painting process has not begun. (Available for full refund)

– If the client has received a sketch of the custom painted good, but no painting has started. (A partial refund will be given).

– The custom painted good was damaged in the shipping process. While each product is carefully packaged, we understand things can get damaged during transit. If your product is damaged, we will review the product and discuss refund options.

Gift cards are not available for return or refund.

* If a refund is eligible, the customer is responsible for shipping fees.

* If a refund is eligible, your refund will be processed as soon as possible. Charges for the product will be put back on your card on file. Shipping costs will not be refunded.

 

WHAT IS YOUR RETURN POLICY?

Ready made shop items (stickers, prints, enamel pins, embroidered patches, and mugs) may be returned if:

– The order is new and unused.

– The order is returned within 7 days of receiving the item.

– The order was not purchased on final sale.

Made to order items (phone cases, tumblers, bibles, journals, grad cap toppers) may be returned if:

– Phone cases and Tumblers are all made to order. Full returns are available only for damaged phone cases and tumblers due to quality issue – not for personal damage to the items. 

– To exchange a phone case due to sizing issues, the original phone case must be returned before the exchanging process begins. Once the phone case is returned, you will be sent a unique code to use to purchase a phone case at $10.50 plus shipping. We have to use this policy due to the fact phone cases are all made to order.

– Due to the nature of custom painted goods being made for each order, they are non-refundable. Exceptions for a full or partial refund may be:

– The sketching or painting process has not begun. (Available for partial refund)

– If the client has received a sketch of the custom painted good, but no painting has started. (A partial refund will be given).

– The custom painted good was damaged in the shipping process. While each product is carefully packaged, we understand things can get damaged during transit. If your product is damaged, we will review the product and discuss refund options.

Gift cards are not available for return or refund.

* If a refund is eligible, the customer is responsible for shipping fees.

* If a refund is eligible, your refund will be processed as soon as possible. Charges for the product will be put back on your card on file. Shipping costs will not be refunded.

 

HOW DO I RETURN AN ITEM?

1. Make sure that your order qualifies (read qualifications above). 

2. Return your order and packing slip. 

Send your order, along with its original packing slip to:

LOVEALL DESIGN CO.

26005 N 5th AVE

PHOENIX, AZ 85085

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hello@lovealldesign.co.

DO YOU OFFER EXCHANGES?

Exhanges are only available for phone cases at this time. Due to circumstances where you order the incorrect phone case size, we have a special exchange process for getting the right size to to you! Please visit our phone case listings to find out more. 

POLICIES

WHAT IS YOUR RETURN POLICY?

Loveall Design Co., LLC is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Loveall Design Co. of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. THEREFORE, this Privacy Policy Agreement shall apply to Loveall Design Co. and thus it shall govern any and all data collection and usage thereof. Through the use of Lovealldesign.co you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Loveall Design Co. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you. Loveall Design Co. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Loveall Design Co. does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Loveall Design Co. may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Children Under Age of 13

Loveall Design Co. does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to hello@lovealldesign.co.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Loveall Design Co. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Loveall Design Co. shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Changes to Privacy Policy Agreement

Loveall Design Co. reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at Lovealldesign.co, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Loveall Design Co. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

 

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following: hello@lovealldesign.co

 

WHAT ARE YOUR TERMS + CONDITIONS?

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.