Once an order is placed, it is only able to be cancelled within 24 hours of purchasing to recieve a full refund.  Modifications are only available for hand-painted items before they are shipped.

Orders are processed and delivered Monday through Friday, expluding holidays. Due to the nature of shop and hand-painted goods, processing times will vary. To estimate when you will receive your order, calculate the processing times below along with the time it takes to ship (see shipping methods below). If you need to ensure to get your order by a certain date, please email us regarding the situation and we will do everything we can to get it to you on time.

Ready made shop items (stickers, prints, enamel pins, embroidered patches, and mugs):

Ready made items will ship off in 1-4 (up to 7 during holiday season Nov-Dec) business days. Shipping time will take about 2-5 days, depending on the shipping method you choose at checkout.  Please keep in mind that Saturdays and Sundays do not count as business days.

*If ready made shop items are bought in the same order as a custom made item or pre-order item, those ready made items will ship along with the rest of the order; thus, if you want those ready made items to ship sooner, you will need to place two separate orders to cover shipping of two packages.

Made to Order items (phone cases, tumblers, Bibles, journals, grad cap toppers):

Depending on the nature of the custom item, the process time will vary:

• Phone Cases: 3-7 business days
• Tumblers: 2-5 business days
• Bibles:
  • Ready Made: 1-3 business days
  • Semi-Custom: 2-5 business days
  • Fully Custom: 3-5 weeks
• Journals:
  • Ready Made: 1-3 business days
  • Semi-Custom: 2-5 business days
• Grad Cap Toppers: Minimum of 4-5 weeks (depending on season)

*Please note that some orders may ship in different packages. For example, if you order a tumbler and an enamel pin, you will receive two separate packages.

If ready made shop items are bought in the same order as a custom made item or pre-order item, those ready made items will ship along with the rest of the order; thus, if you want those ready made items to ship sooner, you will need to place two separate orders to cover shipping of two packages.

Phone cases and tumblers will ship separately due to them being shipped directly from our manufacturers. 

If you have any questions regarding the status of your order, please contact us at hello@lovealldesign.co and a member of our team will get back to you shortly.

Shipping rates are calculated based on the order total and the destination address. Shipping prices will vary. 

We offer a wide variety of shipping methods for you to choose from. Please read the following below to

Domestic Shipping:

• USPS Media  (2-8 business days – this is the cheapest and longest shipping method. Delays are a common occurrence. We offer this method to offer cheaper shipping options, but we are not responsible for any delays or lost packages. We HIGHLY suggest not choosing this option for valuable items such as Hand-painted Goods (Bibles, Journals, and Grad Caps).
• USPS First Class (2-5 business days – no insurance coverage)
• USPS Priority (2-3 business days – up to $75 insurance coverage by USPS if lost or damaged in transit)
• USPS Priority Express (1-2 business days – up to $150 insurance)

We offer USPS International shipping methods across the globe. Loveall Design Co. is not responsbile for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to custom delays.

• USPS International Economy (7-21 business days)
• USPS Priority Mail Internatoinal (6-10 business days)

Please report any damaged or missing items to hello@lovealldesign.co within 7 days of delivery.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or USPS facility.
3. Contact our team at hello@lovealldesign.co and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Loveall Design Co. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

Ready made shop items (stickers, prints, enamel pins, embroidered patches, and mugs) may be returned if:

– The order is new and unused.

– The order is returned within 7 days of receiving the item.

– The order was not purchased on final sale.

Made to order items (phone cases, tumblers, bibles, journals, grad cap toppers) may be returned if:

– Phone cases and Tumblers are all made to order. Full returns are available only for damaged phone cases and tumblers due to quality issue – not for personal damage to the items. 

– To exchange a phone case due to sizing issues, the original phone case must be returned before the exchanging process begins. Once the phone case is returned, you will be sent a unique code to use to purchase a phone case at $10.50 plus shipping. We have to use this policy due to the fact phone cases are all made to order.

– Due to the nature of custom painted goods being made for each order, they are non-refundable. Exceptions for a full or partial refund may be:

– The sketching or painting process has not begun. (Available for partial refund)

– If the client has received a sketch of the custom painted good, but no painting has started. (A partial refund will be given).

– The custom painted good was damaged in the shipping process. While each product is carefully packaged, we understand things can get damaged during transit. If your product is damaged, we will review the product and discuss refund options.

Gift cards are not available for return or refund.

* If a refund is eligible, the customer is responsible for shipping fees.

* If a refund is eligible, your refund will be processed as soon as possible. Charges for the product will be put back on your card on file. Shipping costs will not be refunded.

1. Make sure that your order qualifies (read qualifications above). 

2. Return your order and packing slip. 

Send your order, along with its original packing slip to:

LOVEALL DESIGN CO.

26005 N 5th AVE

PHOENIX, AZ 85085

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hello@lovealldesign.co.

Exhanges are only available for phone cases at this time. Due to circumstances where you order the incorrect phone case size, we have a special exchange process for getting the right size to to you! Please visit our phone case listings to find out more.